If air traffic controllers believed Flight 11 had been hijacked at 8:13, NORAD should have been informed immediately, so military planes could be scrambled to investigate. However, NORAD and the FAA both claimed NORAD was not informed until 8:40—27 minutes later. [ NORAD, 9/18/01 , AP, 8/12/02 , AP, 8/19/02 , Newsday, 9/10/02 ; one NORAD employee said it took place at 8:31, ABC News, 9/11/02 ] Indeed, before contacting NORAD, Boston air traffic controllers watched Flight 11 make an unexpected 100-degree turn and head south toward New York City [ Christian Science Monitor, 9/13/01 ], told other controllers of the hijacking at 8:25 [ Guardian, 10/17/01 ], continued to hear highly suspicious dialogue from the cockpit (such as, “Nobody move, please, we are going back to the airport. Don’t try to make any stupid moves” ) [ Guardian, 10/17/01 , New York Times, 10/16/01 ], and even asked the pilots of Flight 175 to scan the skies for the errant plane. [ Guardian, 10/17/01 , Boston Globe, 11/23/01 ]
A doctor from New York flew to Houston to help take care of those at the evacuation center and was frustrated at the level of bureaucracy. He had a copy of his medical license and his qualifications could be verified online at the New York government website for licensed medical professionals. It was taking some time to get approved to volunteer. The doctor (a family practitioner) is also a retired New York Fire Department lieutenant who survived the 9-11 terrorist attack. He said he experienced the help that poured into his city after the attack and this is his way of returning the service. He flew to Houston at his own expense and wished to remain anonymous.